Co-Managed IT Services
Augment your internal IT team with expert support, extended coverage, and specialized skills. We work alongside your team, not instead of it.
What is Co-Managed IT?
A partnership that strengthens your existing IT capabilities
Co-managed IT is a flexible partnership where we work alongside your internal IT staff to fill gaps, provide backup, and bring specialized expertise when needed.
Unlike fully managed IT where we handle everything, co-managed IT lets you keep control while getting the support you need. Your team stays in the driver's seat—we're here to help with the heavy lifting.
Whether you need extra hands during busy periods, vacation coverage, after-hours support, or expertise in specific areas, we adapt to your needs.
Perfect For Organizations With:
- An internal IT person or small team
- Seasonal workload fluctuations
- Need for specialized project expertise
- Gaps in after-hours coverage
- Desire to keep IT in-house but need backup
How Co-Managed IT Works
Flexible support tailored to your organization's needs
We Meet Your Team
We learn about your environment, your team's strengths, and where you need support. No cookie-cutter solutions.
Define the Partnership
Together we decide what you handle, what we handle, and how we collaborate. Clear boundaries, no stepping on toes.
Work Together
We integrate with your workflows, communication tools, and ticketing systems. Your team stays in control.
Flexible Support Options
Choose the level of partnership that fits your needs
Overflow Support
When your team is swamped, we step in to handle the overflow. Perfect for busy seasons, major projects, or when tickets start piling up.
- Help desk ticket assistance
- User support during peak times
- Project implementation support
After-Hours Coverage
Your team works 9-5, but IT issues don't. We provide monitoring and response outside your normal business hours so nothing falls through the cracks.
- Evening and weekend monitoring
- Emergency response protocols
- Escalation to your team as needed
Vacation & Leave Coverage
Your IT person deserves time off too. We provide seamless coverage during vacations, sick leave, or any planned absence.
- Full coverage during absences
- Documented handoff procedures
- Smooth transition back
Specialized Expertise
No one can be an expert in everything. We bring specialized skills for projects or areas outside your team's wheelhouse.
- Security assessments & hardening
- Cloud migrations & projects
- Infrastructure upgrades
Benefits of Co-Managed IT
Cost-Effective
Get the expertise you need without the cost of additional full-time hires. Pay for support as you need it.
Scalable
Scale support up during busy times and back down when things settle. Flexibility that matches your business.
Keep Control
Your team stays in charge. We support your vision and processes, not the other way around.
Knowledge Transfer
We don't just fix things—we share knowledge with your team so everyone grows together.
Peace of Mind
Know that backup is always available. No more single points of failure in your IT coverage.
Strategic Projects
Free up your team from firefighting so they can focus on strategic initiatives that move the business forward.
Let's Strengthen Your IT Team
Every organization's needs are different. Let's talk about how we can work alongside your team to fill the gaps and provide the support you need.